FAQs
How long is the Ostelin Money Back offer running?
Starts: 09:00am (AEST) 01/09/2025
Ends: 11.59pm (AEDT) 31/12/2025
All claims must be received by the Promoter by 30/01/2026.
What is the Ostelin Money Back offer?
Ostelin is giving you the chance to trial Ostelin and if you are not satisfied, we will give you a full refund on the purchase price of the product you have purchased.
Where is the offer running?
The Ostelin Money Back Offer is running every store in Australia that stock the participating products (see below).
What are the participating products in the Ostelin Money Back Offer?
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How can I make a claim?
Purchase a participating Ostelin Product from a store, during the Promotional Period. Use the product as instructed.
To submit the claim, visit www.ostelin.com.au/moneyback and complete the online claim form by providing your name, email address, place of residence address, mobile number, date of purchase, store of purchase, product purchased and purchase price.
How many times can I submit a claim?
There is a limit of 1 claim per household in the promotion.
How will I be reimbursed?
If your claim is valid, you will receive your money back via EFT transfer to your chosen bank account.
When will I receive my reimbursement?
All claims will be validated within 2 business days. Allow 10 business days from verification for EFT payment.
What if my bank details are submitted incorrectly?
It is your responsibility to check that the bank details provided are correct to ensure the refund can be awarded. A claimant may forfeit the right to the refund if incorrect details are provided, illegible or details provided are mistakenly incorrect and linked to the wrong account. Please checks all details provided on the claim form are correct before submitting.
Where can I find the terms and conditions?
You can find the terms and conditions here.
I didn’t receive an email confirming my claim?
Please make sure you check your spam and junk email folders if you have not received an email in your inbox.
I have a problem with my claim who should I contact?
Please Contact Us with any questions and a member of our team will respond within 2 business days.